How We Are Unique
Listed below are several of the qualities that make our agency unique. Without these, most agencies are unable to fully protect their customers.
- Consistent Customer Service
Have you ever been surprised by your insurance agent because they didn't do what you expected, or you were never told what to expect at all? Our policy is “No Surprises.” From day one you will know exactly what to expect from us, and what is necessary to take care of your insurance needs quick & easy.
- Secure Communication
The Gramm-Leach-Bliley Act was signed by former President Clinton in 1999 and made fully effective on July 1, 2001. GLBA requires financial institutions (including banks, brokerage firms, insurance companies, and tax preparation firms), as well as all of their business partners and contractors, to protect the private financial information that passes through their enterprises.
What does that mean for you? Consider emails as an example. Email is actually not a secure form of communication. That means that hackers and malicious programs could break into and read the content of your emails. Most insurance agencies have no problem sending sensitive data over email, including your social security number and other private information. This practice puts you at risk.
That is why we offer a secure online system for you to communicate with us. By using our site, we will not only keep your data secure but also help you work more efficiently.
This is just one example of how we will do whatever it takes to carefully protect your data. To learn more about the technology and procedures we have in place for your protection, simply contact us.
- Enjoyable Experience
When people talk about our agency, we want them to talk about how enjoyable it is to do business with us. We want them to talk more about their relationship with us as well as our Historic Customer Service. We want them to say they have never done business with an agency quite like us.
This is our vision for you and how we want you to feel about working with our unique agency.
- Annual Insurance Review
Today, life changes in a heartbeat. Without regular reviews of your insurance program, it is possible for gaps to form. The result can be disasterous for a family or for a business.
We go far beyond excellent customer service to a new level. Because of our focus, technology, and business-culture we are able to spend more time than many agencies on working with you to help you understand your insurance program and to help you tailor it to meet your individual needs. A very important part of this process is our annual portfolio review. Every year we review every clients complete insurance portfolio so you can feel more confident that your insurance coverage is keeping up with your fast paced life.
- Detailed Disaster Plan
Our agency has a detailed disaster plan, including provisions to make certain that we have power, phones, internet, etc. regardless of what happens in our area. This should be important in your selection of an insurance professional. What happens if there is a tornado, flood, etc., and you need your agent, but they aren't available for you?
- Effective Technology
Technology is great, but only if it provides a true benefit to you. We have integrated our technology into how we do business in order to provide a unique experience, unparalled customer service, and ultimate convenience.
- Value Added Services
One of our goals is to bring products and services to your family and business that you might not otherwise know about. Just a few of these are:
- Identity theft protection
- Disaster recovery
- Secure emails
- Multiple Payment Options
Don't hesitate to talk to us about any of these products that might be applicable to you.